Frequently Asked Questions

1. Try to uninstall all previouse version of dRofus from the Control Panel
2. If the above don't work, try to delete the files under:
   1. Win7: “C:\Users\[username]\AppData\Local\Apps\2.0”
   2. XP: “c:\Document and Settings\[username]\Local Settings\Apps\2.0”
   3. (NOTE: This will delete all other clickOnce apps as well )
3. Try to install ClickOnce again.
4. If no success: Try to use the MSI installation

This message is show: “Unable to retrieve application files. Files corrupt in deployment”.

The reason for this might be that a firewall i blocking the download. Install the MSI version or contact you local IT department.

Normally this is caused by firewall problems. To be able to upload/download documents port 8081 needs to be open. To verify that there is a firewall issue try to generate a PDF report i.e. a room list from “Reports and exports”. If this fails also you may look at this web page; http://www.drofus.no/en/support-services/system-requirements/firewall.html

In Word, choose Save As and choose Plaint Text format. In the following dialog choose as shown in the picture below. Save and open the text file in e.g. notepad and paste the text in to dRofus.

1. Try to delete the following file if it exists: C:\Users\[username]\AppData\Roaming\Autodesk\Revit\Addins\201[X]\drofus.addin
2. Start dRofus and log in.
3. Start Revit

dRofus is a native Windows application and can not run directly under Mac OS X. It is possible to run dRofus on Mac using a virtualization solution e.g. Parallels. If you need to us export to Office products these must also be installed in the virtualization environment.